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I've forgotten my user name or password 
To retrieve your user name or password, select either the "Forgot User Name?" or "Forgot Password?" link and follow the directions to retrieve your information. You can also call us at 1-800-446-6307* for more help. * Hearing-impaired customers may contact us through their regular TTY provider. Speech-impaired customers may call us using a Speech to Speech Relay Service by dialing 711 from any telephone. 
What if I don't have a username and password? 
If you have a Personal Savings account but have not created a username and password, you can set up your online account by selecting the 'Create Online Access' link underneath the login button. 
What happens if I select 'Remember Me'? 
Select 'Remember Me' to store your username in your browser to make your Personal Savings Login experience faster and easier. Please do not use this feature if you are using a public or shared computer. You can undo this choice by opening your browser settings and clearing your cookies. 
What are the password requirements? 
Your password is case sensitive* and: (1) must be between eight and 20 characters; (2) must have at least one alpha and one numeric character; (3) can only include % & _ ? # = - as special characters; (4) must not include any spaces; (5) cannot repeat the same character more than four times; (6) must be different than your User Name. In addition, your new password cannot be the same as your last password. *Your username, however, is NOT case sensitive. 
How do I contact American Express Personal Savings? 
Personal Savings is available 24 hours a day, 7 days a week at 1-800-446-6307.* You can also reach us by fax at 1-800-542-0779 or by mail at: American Express National Bank, P.O. Box 30384, Salt Lake City, Utah 84130 * Hearing-impaired customers may contact us through their regular TTY provider. Speech-impaired customers may call us using a Speech to Speech Relay Service by dialing 711 from any telephone. 
How can I get one-touch access on my Apple iOS device? 
(1) Open up a new page in Safari on your iPhone. (2) Go to personalsavings.com/onlinebanking. (3) Press the Share icon in the middle of the bottom toolbar (a square with an arrow pointing up). (4) Select the 'Add to Home Screen' icon. (5) Select 'Add' in the top right of the screen. 
How can I get one-touch access on my Google Android device? 
(1) Open up a new window in Chrome on your device. (2) Go to personalsavings.com/onlinebanking. (3) Open the Menu in Chrome, located in the top right corner. (4) Select 'Add to Home screen'. 
How can I get one-touch access on my Windows phone? 
(1) Open personalsavings.com/onlinebanking on your Windows phone. (2) Press 'More' [the three dots in the bottom right corner]. (3) Select 'Pin to Start' to place a shortcut icon on your Home screen. 

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Accounts offered by American Express National Bank. Member FDIC.

* The Annual Percentage Yield (APY) as advertised is accurate as of 06/26/2018. Rates are subject to change at any time without notice before or after a High-Yield Savings account is opened. For CD accounts, rates are subject to change at any time without notice before the account is opened; your rate will be fixed on the business day we receive your complete application, provided we receive your deposit within 30 days after your application is approved. Early CD withdrawals may be subject to penalties and will reduce deposit account earnings. Please see the Deposit Account Agreement for additional terms and conditions and Truth-In-Savings disclosures.

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